How to get a call advance from Telkom: step by step guide

Telkom customers who urgently need airtime but don’t have the money can borrow it from their mobile operator and pay later. How to borrow airtime from Telkom? Here we detail the steps on how to get an airtime advance from Telkom, as well as other important information about the cellular network.

TABLE OF CONTENTS

• How to get an airtime advance from Telkom
• Telkom contact details

As of 2021, the service provider will offer telecommunications services to more than 15 million South Africans. One of their services is buy airtime now and pay later. You can borrow airtime from Telkom in a variety of ways, which can help you stay connected even if you’re short on cash.

How to get an airtime advance from Telkom

If you are stuck without airtime, here are some ways to get credit airtime on Telkom regarding this process:

• Method one: Get a loan using USSD Telkom Airtime Advance Number using your phone’s keypad.
• Method two: Using the Telkom portal to get an urgent airtime advance.
• Method three: Receive an advance through the Telkom app.

How to get airtime advance on Telkom via text message

The most common method is via USSD code. Use these simple steps:

• Step 1: Open your camera phone keypad.
• Step 2: Enter prepaid Telkom airtime USSD code *180#.
• Step 3: Choose “emergency replenishment” from the menu.
• Step 4: Enter amount of airtime you want to buy in advance.
• Step 5: Complete the process confirming or completing the transition using any prompts.

How to get airtime advance on Telkom app

You can also get a loan from Telkom through their app. Here’s how to do an emergency top-up on the Telkom app:

• Step 1. Download service provider application.
• Step 2: Use your login details to log in to your profile.
• Step 3: Go to the airtime section and select “emergency replenishment‘ or ‘airtime advance‘.

The cellular operator also mentions the possibility of purchasing data through the Telkom portal, but has not outlined any steps for this. The process is supposed to be similar to purchasing an advance through the app. You can only complete this request if you are registered in the application and portal.

Who is eligible for Telkom’s emergency top-up service?

As a customer, you must be eligible for this service before receiving emergency airtime. Here are the conditions that determine whether you can use the service:

• You are a prepaid user or top up your Telkom customer account.
• You have funded your account within the last 30 days.
• You have been active on the Telkom network for 30 or more consecutive days.
• You have successfully registered with RICA.

What should I do if Telkom’s emergency airtime process is not working?

There may be times when you may not be able to receive an emergency top-up. In addition to the above requirements, cancellation of your Telkom emergency top-up may occur if your account is suspended. For billing, sales or cancellation queries, you can call the toll-free helpline 10213.

How much airtime can you get in advance on Telkom?

You may receive the following values ​​when you need an emergency top-up from your cellular service provider:

• R3.00
• R5.00
• R10.00
• R15.00
• R20.00

How to use Telkom airtime advance

Once you receive credit airtime, you can spend it in different ways. You can do the following:

• Upload apps, images or videos.
• Stream online.
• Use all forms of social media.
• Text messages, SMS or calls.

Other important information regarding the emergency airtime process.

It is important to take into account the following conditions regarding the purchase of airtime in emergency situations:

• Customers are charged a R1.10 service fee for each emergency top-up.
• The customer will pay a R1.10 service fee and the total cost of airtime or data in advance.
• Telkom may change the price of the service without prior notice to customers.
• An SMS notification is sent to the client after he has requested the service.
• Data usage originating from emergency airtime will incur an out-of-package rate charge of R0.32.
• Emergency top-ups can be used for SMS, data and voice transactions.
• You cannot transfer an emergency top-up to another customer.

Can you speak to a customer service agent online?

If you need help and want to avoid lengthy customer service calls, you can report your concerns through Telkom’s chat feature on their website. Clients communicate with virtual assistant Tuso, who can help solve common client problems. Further concerns can be addressed directly to the consultant.

If you require further assistance, you can contact Telkom Customer Service at the following contacts:

• SMS line: 081 160 1820
• WhatsApp Self Service: 081 160 1700
• General questions: 011 3379 088

Knowing how to get an airtime advance from Telkom will ensure that you are never left without airtime, avoiding any inconvenient or potentially harmful situations. Stay connected even if you’re on a budget with your telecom provider’s emergency recharge service, which lets you connect now and pay later.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general information purposes only and does not address individual circumstances. It is not a substitute for professional advice or assistance and should not be relied upon when making decisions. Any action you take based on the information provided in this article is strictly at your own risk!

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Source: Brief news